[Troubleshooting] Device Adding Failure on DNAKE Cloud Platform

1.Check PoE Connection

Verify that the device is properly connected via PoE (Power over Ethernet) and that the network cable is securely plugged in without damage or loose connection.

2.Check Power and Firmware Version

1. Ensure the device is powered on normally. 
2. Then confirm the device firmware is a cloud-enabled version (V3.0 or later). 
3. If it is an older firmware version, upgrade it to the latest firmware version before attempting to add the device on the cloud again.

3.Verify Cloud Registration Enablement

1. Access the device’s web interface, go to the Intercom→Device setting, and check that the Register to cloud function is enabled. 
2. If disabled, turn it on and save.

4.Confirm MAC Address Accuracy

Doublecheck that the MAC address entered on the cloud platform is completely identical to the actual MAC address of the device (no missing digits, extra spaces, or incorrect characters).

5.Check Correct Device Model Selection

Make sure the device model selected on the cloud platform matches the actual model of the device you are adding. 

Incorrect model selection will cause register failure.

6.Contact DNAKE Technical Support

If the device still cannot be added after completing all the above steps, please provide the following information to the DNAKE technical team for further diagnosis:

12. Device model
13. Device MAC address
14. Device firmware version
15. Cloud platform account and password