[Troubleshooting] Temporary PIN Code Unlock Failure

Applicable devices: AC02, AC02C 

(V3.3 will support AC02, AC02C, 902D, 907D, 904D, 280D/280SD)

Temporary Key Types: Temporary QR Code, Temporary PIN Code

1. Temporary QR Code: Supports door stations and access control under the same Smart Pro App account
2. Temporary PIN Code: Only for AC02, AC02C (current version)

1. Basic Verification Before Troubleshooting

1. Confirm the device model is AC02 or AC02C (other models do not support temporary PIN code unlock in current version).
2. Check if the temporary PIN code is correctly generated in DNAKE Smart Pro App (Me → Temp Key).
3. Verify the PIN code is within valid time (start time ≤ current time ≤ end time).
4. Ensure the PIN code is not expired or used up (One-time/Daily/Weekly mode limit).

2. Step-by-Step Troubleshooting

Step 1: Check App & Cloud Platform Settings

1. Open DNAKE Smart Pro App → Me → Temp Key
2. Confirm the temporary PIN code:

12. Correct device is selected
13. Unlock mode (Once/Daily/Weekly) is set properly
14. Time period & available times are valid

1. Ask property manager to verify on DNAKE Cloud Platform:

12. Temp Key function is enabled for your account
13. Device is correctly bound to your account
14. Relevant Device on Cloud platform is online and synced

Step 2: Check Device Network & Status

1. Ensure AC02/AC02C is powered on normally and online.
2. Verify the device is successfully registered to DNAKE Cloud Platform.
3. Restart the access control device and retry entering the PIN code.

Step 3: Verify PIN Code Input Operation

1. Enter the PIN code completely and correctly on the device keypad.
2. Press the confirm/# key after input (required for most devices).
3. Avoid input errors: extra digits, missing digits, or delayed input.

Step 4: Check Unlock Permission & Relay

1. In Smart Pro App → Home → Check the door relay status:

12. Only active relays can be unlocked
13. If multiple relays exist, select the correct one

1. Confirm the device’s unlock relay is working properly.

Step 5: App Version & Update

1. Go to Smart Pro App → Me → About → Check app version.
2. Update the app to the latest available version if outdated.
3. If none of the above methods work, please provide relevant videos, device models, firmware, and logs to the DNAKE technical team.