Specific Problem Phenomenon
When E214E attempts to preview the door station (all the door stations are the same; this document uses S615 as an example), it encounters a black screen and cannot preview the live view, but it is still possible to unlock the door station.
Prerequisites
- S615 and troubleshooting PC are in the same LAN
- Get S615 IP (via About System on S615 or DNAKE Remote Upgrade Tool)
- Log in to S615 web interface (default: admin / 123456)
E214E Preview Failure Troubleshooting Steps
- Access the S615 web interface, go to General > Basic check the resolution of the S615.
- Due to the hardware limitations of E214E, it is insufficient to support a resolution of 1920 x 1080 for previewing. If the resolution of S615 is 1920 x 1080, please change it to any other resolution that is smaller than this one and check again.
- If all steps are completed and the issue persists, collect E214E firmware version, the video of the problem, logs, packets（Or provide system backup）, then contact DNAKE technical support.
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