[Guide]Exporting Necessary Data for Debugging

1. Network Preparation

Connect your PC and the target device to the same Local Area Network (LAN).

• Ensure the first three segments of the IP address are identical
  Example: 192.168.68.xxx

2. Access the Device Web Interface

1. Open a web browser on your PC

2. Enter the IP address of the target device

3. Press Enter

Login Credentials:

• Username: admin

• Password: 123456

3. Export Device Configuration

Navigate to:

General → System → Backup

• Export all device settings

• This file will be used to reproduce and analyze the issue

4. Capture Logs

1. Go to the Debug tab

2. Start capturing:

   • Packet Logs

   • Device Logs

5. Reproduce the Issue

• Perform the steps on the affected device that trigger the issue

• After completing the process, click Stop on the web interface

This ensures the logs cover the full sequence of events.

Note:
Record the exact timestamp when the issue occurs.
Example: June 1, 2025, 16:45

6. Submit Files for Analysis

Please send the following:

• Exported configuration file

• Captured logs (automatically downloaded after clicking “Stop”)

• Detailed steps to reproduce the issue

• Device firmware version

We will begin analysis once all required materials are received.