[Trouble Shooting] Why My Application Account Can Not Monitor The Device Even After a Resident is Created on The Cloud Platform?

Created by Global Support, Modified on Wed, 22 Apr at 4:20 PM by Global Support

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1. Check Apartment License Assignment

Edit the corresponding apartment and verify the license type assigned to the room.

  • Open apartment configuration settings
  • Check whether a valid license is assigned to the room
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2. Video Service Activation Requirement

If no license is assigned:

Video service cannot be activated without a valid license.
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3. Assign License and Enable Video Service

Assign an appropriate license based on the apartment configuration:

  • Assign license according to whether the unit is equipped with an indoor station
  • Enable the video service function after assignment

4. License Insufficiency Handling

If the save operation fails:

This indicates that there are insufficient licenses under the current project.
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In this case:

  • Contact the installer or system integrator
  • Request additional licenses for the project

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